Deutsche Post AG / Renten Service, Köln
Complaint management
Web application for recording, categorising and monitoring complaints and enquiries.
Web application for recording complaints and enquiries associated with information provided by telephone or in writing. Reasons and categories could be administered. Continuous monitoring of unusual patterns supported the investigation of potential payment issues and subsequent communication with case handlers.
Used in the project
- Planning & collaboration
- Jira, Microsoft Office
- Analysis & modelling
- Together, UML, BPMN
- Development & operations
- Java, JavaScript, CVS, TOAD, Tosca TestSuite, Struts
- Cloud & data
- Windows XP, HP-UX, Oracle DB